COURSE OVERVIEW

In ITIL 4, the ITIL Expert designation, which was a part of the ITIL v3 certification scheme, is replaced with a new, updated designation – ITIL Managing Professional (MP).

This five–day transition course is only available to ITIL v3 Experts or any individual with a minimum of 17 ITIL v3 credits. The course prepares you for the exam leading to the new MP designation, which is obtained upon successful completion of the exam.

The course content provides a holistic picture of the critical learning points and knowledge IT management professionals require on key organizational and business topics related to ITIL 4's new service value system (SVS) and its multiple components. The agenda includes:

• A review of ITIL 4’s service value system (SVS) model and its components: the service value chain, seven guiding principles, four business dimensions, governance, continual improvement, and a review of ITIL 4’s 34 practices, which are grouped into three operational streams (general management, service management, and technical management)
• Key concepts and teachings from the three ITIL 4 advanced IT Specialist courses: Create, Deliver & Support; Drive Stakeholder Value; High Velocity IT
• Key concepts and teachings from the ITIL Strategist advanced book and course – "Direct, Plan & Improve"
• A review and ample discussion of the examinable agenda items, at the end of each module
• Practice exams and ample opportunity to reinforce the key concepts needed for the exam
• High quality add-ons, including “how-tos” based on real-life examples from the best ITIL trainers in the world (yes, it’s really true and we’re proud of it!)

WHO SHOULD ATTEND & PRE-REQUISITES?

• This course is a management level course intended ONLY for individuals who have obtained their ITIL Expert designation, or have achieved 17 ITIL v3 credits before starting the course.
• You also qualify if you have obtained 15 ITIL v3 credits and passed the ITIL 4 foundation exam.
• If you do not have the required credits yet and only need a few more, click here to see Pink’s course schedule – it’s not too late to solidify your knowledge!

Contact us to learn more at 1-888-273-PINK, info@pinkelephant.com. Or use our chat window here at the bottom of this page.

EXAM & CERTIFICATION

• Exam is administered by PeopleCert
• The closed-book exam is 90 minutes in duration, includes 40 multiple-choice questions and is administered online by an independent examination body. Participants are provided with an exam voucher so they can schedule the exam at their convenience on any date after completion of the course.
• A passing mark of 70% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam.
• After completion of this course, you may apply for self-directed learning PDUs through PMI. Certificate of attendance is available upon request.

COURSE E-MATERIALS

Material for this course will only be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant Terms of Use .

CHOOSE PINK ELEPHANT FOR ITIL TRAINING!

Pink Elephant is the world's largest and most respected ITIL training provider.

When it comes to ITIL and IT service management, Pink continues to lead the way – after 30 years and four versions of ITIL, we’re still the one everyone looks to first.

Over the past three decades, NO OTHER organization has been as deeply entrenched and influential in ITIL as Pink. Having played many major and key roles in the development of ITIL content since its inception in the late ‘80s, and more recently ITIL 4, we are The ITIL Experts! Look no further than Pink Elephant for your ITIL training and certification.

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

If you would like more information on any of these options below, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom-right corner of this page.

TERMS & CONDITIONS

View terms and conditions related to public courses.

QUESTIONS?

Want more details or have any questions? Contact us at 1-888-273-PINK, at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom right-hand corner of this page.

SHOPPING CART

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Fees do not include applicable tax, which is payable for all events presented in Canada.