BMC Helix 21.02
| 14 Practices |
| CE | CPM | IM | IPM | IAM | ||
| KM | MEM | PM | RM | SCM | ||
| SCOM | SD | SLM | SRM | |||
PinkVERIFY™ Certified ITIL 4 Toolsets
The tools listed below meet 100% of the PinkVERIFY ITIL 4 general, core, and integration suitability requirements.
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Processes
Vendor
Tool
Stamp of Approval
Practices
Ivanti Service Manager v 2020.3
| 11 Practices |
| CE | DM | IM | IAM | KM | ||
| MEM | PM | RM | SCM | SCOM | ||
| SRM | ||||||
Matrix42 Enterprise Service Management 10.0.3
| 11 Practices |
| CE | DM | IM | IAM | KM | ||
| MEM | PM | RM | SCM | SCOM | ||
| SRM | ||||||
Alemba Service Manager V10
| 6 Practices |
| CE | IM | KM | PM | SRM | ||
| SLM | ||||||
ServiceDesk Plus (Cloud V2370)
| 4 Practices |
| CE | IM | PM | SRM |
NetkaQuartz Service Desk X v1.0.0
| 1 Practice |
| IM |
| AM = Availability Management | PJM = Project Management |
| CPM = Capacity and Performance Management | RM = Release Management |
| CE = Change Enablement | SCM = Service Catalog Management |
| DM = Deployment Management | SCOM = Service Configuration Management |
| IM = Incident Management | SCTM = Service Continuity Management |
| IPM = Infrastructure and Platform Management | SD = Service Desk |
| IAM = IT Asset Management | SFM = Service Financial Management |
| KM = Knowledge Management | SLM = Service Level Management |
| MEM = Monitoring and Event Management | SRM = Service Request Management |
| POM = Portfolio Management | SVT = Service Validation and Testing |
| PM = Problem Management | WTM = Workforce and Talent Management |
View the list of PinkVERIFY certified ITIL v3 toolsets.